Support Engineer

Support Engineer – Permanent Role
Location: Lincoln
Salary: £26,650 per annum
Working Hours: Monday to Friday, 8:00am – 4:30pm (37.5 hours per week, including 1-hour unpaid lunch break)
Hybrid Working Available
Join a Growing and Forward-Thinking Technology Business
My client is a Lincoln-based organisation operating within an exciting and high-growth market. Due to continued expansion, they are looking to appoint a Support Engineer to join their team on a permanent basis.
This is a newly created role within the business, offering an excellent opportunity for someone who is passionate about IT support and looking to build a long-term career within a successful and employee-owned organisation.
You will play a key role in delivering first-class technical support to customers, assisting with cloud-based products, hardware installations, internal IT projects, and supporting the wider team as the business continues to grow.
Key Responsibilities
Provide 1st and 2nd line technical support across a range of cloud-based products
Support customers remotely and assist with hardware installations on-site
Troubleshoot issues across desktops, laptops, servers, and mobile devices
Escalate complex issues to 3rd line support teams and developers
Assist with testing, documentation, and system improvements
Provide internal IT support to colleagues
Support and manage internal and external IT projects
Deliver excellent customer service and maintain strong client relationships

About You
We are looking for someone with a genuine interest in technology and a passion for problem-solving. This role would suit:
A graduate, college leaver, or school leaver looking to start a career in IT support
An experienced Helpdesk or Support Engineer looking for their next career opportunity
Someone keen to develop their technical skills within a growing organisation
You will ideally have experience or knowledge of:
Microsoft Office 365
Windows 10/11 environments
Windows Server 2016–2022
Supporting servers, laptops, and mobile devices
Setting up desktops and laptops
Troubleshooting and resolving IT issues
Providing excellent written and verbal communication

Benefits
£26,650 salary
Permanent position
Hybrid working
25 days holiday plus Bank Holidays
Office parking available
Birthday off
Expenses covered for eye tests and contribution towards glasses
Opportunity to become a qualifying Employee Owner with potential profit-share benefits
 
Please send your CV to Kasha Klis by emailing kasha.klis@rrgroup.co.uk.
Or alternatively, if you’d like further information, please call 01522 848333
 
Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.