Full Time French Speaking Technical Support

We are recruiting for a Permanent French Speaking Technical Support Agent for a company based in Newark.

This is a full time position with a starting salary of £26,225.
Working hours between 05:30-20:00 Monday – Friday, Plus weekends in rotation between 7:00-19:00

This role does offer remote/hybrid working subject to a stable internet connection and suitable work station at home, or you can work in the modern offices here in Newark. If you are based out of the area and unable to do your training in the office we do look for people with similar experience from a previous role.

Please only apply if you are based in the UK.

Role Responsibilities:
· Providing 1st line technical support for a range of key clients in French and English
· Logging all incidents on relevant CRM and software systems
· Diagnosing technical faults and providing over the phone solutions
· Escalating technical queries to 2nd line support
· Providing excellent levels of customer service and support
· Working to Service Level Agreements (SLA) against call handling time, resolution etc
· Monitor group mailboxes, ensuring all inbound queries received a response within SLA
· Collection of feedback from end users via outbound calls, when required

Skills / Experience
· Fluent in French and English Written and Spoken
· Problem solving and keen attention to detail
· Driven to deliver high levels of Customer Service
· Flexible approach to working hours
· Clear telephone manner
· Good verbal and written communication skills
· Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Benefits:
· 28 days of holiday + an extra day off for their birthday. The holiday entitlement is increasing with a length of the service – a day per year up to 5 days.
· Employee assistance programme
· Fruit and refreshments on site
· Salary increase with additional supported languages (Spanish, French, Polish, Romanian)

If you are interested in this role, then please call Ellen at Reflect Recruitment Group on 01636 700373 or email your CV to ellen.rayworth@rrgroup.co.uk

Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973.