Customer Service Advisor

We are recruiting a Customer Service Advisor to join our client in Lincoln on a Full Time, Permanent basis.

Our client is an excellent business to work for, who are forward-thinking and leaders in their field. If you're naturally good at building excellent customer working relationships then you'll be right at home in this role.

Day-to-day, you will be:
– Handling any queries, by incoming telephone calls or emails, from customers, in-line with the company's requirements and timeframes;
– Making outbound calls where required, providing excellent customer service skills;
– Dealing with customer service 'tickets' on a project management basis and liaising with other departments until resolved;
– Using the company CRM system to ensure all communications with customers are noted;
– Providing Database Administration support where required on the database, and using a range of Microsoft Office products;
– Updating customer records within the database;
– Supporting with General Administration tasks as usual;
– And any other duties as necessary within the scope of the role and in-line with the company's requirements.

What the company is looking for:
– An ability to display empathy when handling complaints and act as an Account Manager;
– Good problem-solving skills;
– Solid Account Management skills;
– Teamwork skills;
– Ability to think on your feet and deal with deadlines/pressure;
– Microsoft Office skills;
– Versatility.

In return for your skills and experience, the company can provide:
– A great environment to work in with an excellent Management team to support you;
– A competitive and attractive bonus structure;
– A hybrid working structure;
– Free on-site car parking or good transport links;
– And excellent opportunities for growth and development.

The salary offered is £24,375 per year.
Working hours will be 8:00am-4:00pm (37.5hrs per week).

This vacancy will be very popular: apply now to avoid disappointment. Shortlisting will take place very soon. If you have any questions please contact Cameron Ford on 01522 848333 or send your CV to cameron.ford@rrgroup.co.uk

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.