Customer Engagement Specialist

We are recruiting for a Customer Engagement Specialist to join our well established client who are based in Mansfield.
 
This is a full time permanent role. Working schedule will be Monday-Friday 8:45am-4:45pm. 
 
Salary is £25,000, increasing to £26,050 upon successful completion of 6 month probationary period.
 
 
You will play a pivotal role in the success of the savings team, This is not a contact centre environment; instead, you will focus on delivering exceptional service through meaningful interactions that build loyalty and trust.
 
Duties will include but not limited to:
Answer inbound calls for customers regarding new business, account queries and issue resolution.
Make outbound calls to reassure and update customers on the progress of their account opening.
Carry out full security checks on all calls and ensure safe data handling in line with the company policy.
Provide support with customer administration and account management. 
Deliver empathetic, clear and professional communication to strengthen customer relationships.
Remain calm, resourceful and solution-focused when handling challenging or complex calls.
 
To be successful in this role, we are looking for individuals who have a genuine passion for wanting to help customers and create great connections and experiences. You will have a natural ability to connect with people though clear, friendly and empathetic communications and thrive on finding solutions in challenging situations. 
 
Other Benefits:
Hybrid working arrangements (on completion of training)
A friendly and open culture with engagement events every month
Private Medical Insurance (for FTC over 12 months)
Free fruit and breakfast
Group Personal Pension Plan & Auto Enrolment Pension Schemes – up to 10% matched
Birthday Holiday
Holiday Purchase Scheme
 
Please note: If you are successful in receiving an offer, background checks will be required. All offers are conditional upon six years of satisfactory references, as well as financial and criminal record checks.
 
If you feel that you have the skills and this role is right for you then please call 01636 700373 or email your CV to ellen.rayworth@rrgroup.co.uk as soon as possible as interviews are available immediately.
Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.