Customer Service Support

On behalf of our valued client based just south of Lincoln, we are currently recruiting for a Customer Service Support person to join their busy team on an immediate start basis until around end of February.
In this vital support role, you will help manage routine customer-enabling activities within the order management process. Working alongside customer representatives, you will ensure that order intake, confirmation, processing, and fulfilment run smoothly to deliver a seamless experience for our client’s customers.
 
Key Responsibilities
– Assist with routine order processing, intake, confirmation, and fulfilment tasks following established procedures.
– Review simple customer orders to confirm alignment across credit, contracts, pricing, stock allocation, and transportation availability.
– Assist in identifying potential obstacles in internal order management processes and collaborate with other functions and representatives to take corrective actions.
– Keep internal stakeholders updated on order statuses and any administrative issues.
– Support the generation of order-related documents in line with company standards.
– Resolve simple administrative or clerical process issues related to order confirmation, processing, and fulfilment.
– Provide necessary information regarding order statuses, invoices, and contract balances to customer-facing service representatives.
– Handle moderately complex clerical, administrative, technical, or customer support tasks under general supervision, escalating more complex queries as needed.
 
Candidate Requirements
– A minimum of 2 years of related work experience in customer service, administration, or order management.
– Strong administrative and clerical organisational skills.
– Excellent attention to detail and ability to follow standard procedures.
– Good communication skills for effective internal collaboration.
– Ability to handle moderately complex tasks under supervision and escalate when appropriate.
– Own transport required, due to the location of work.
 
Rate of pay £14.30 – £18.40 per hour depending on experience.
Please apply now to avoid disappointment.
Reflect Recruitment Group is operating as Employment Business under the Employment Agencies Act 1973.