Customer Service Administrator

We have the pleasure of recruiting for a Customer Service Administrator to join our well established client who are based in the heart of Newark. 
This is a full time permanent role with a salary of £25k. This role is office based and the normal hours will be 37.5 (actual start and finish times to be agreed but will be within the window of 07.30 -17.30 Mon-Fri) 
Reporting to the Commercial Manager, you will provide administration support in a timely, professional and friendly manner. You would also assist with processing customer orders when the team need extra support. This will be a mixed role involving both Administration and direct Customer Service tasks so we are looking for someone who is comfortable dealing with customers by telephone.
Key responsibilities will include:
Order processing and fulfilment
Transport and logistics booking
Complaint handling and resolution
Query handling
Quotation development
The successful candidate will have at least 2 years of customer facing experience, along with an ability to work within tight deadlines. You’ll suit this role best if you are customer focused, with strong Microsoft Office skills and an ability to problem solve, thinking on your feet.
If you feel that you have the skills and this role is right for you then please contact Ellen on 01636 700373 or by email ellen.rayworth@rrgroup.co.uk
Reflect Recruitment Group is operating as employment agency under the Employment Agencies Act 1973.