Support Engineer, Lincoln

Support Engineer, Lincoln

My client is a Lincoln based company who are going through a substantial growth period, they are based within an interesting and high growth market and are standing out in their field.

I am seeking a dynamic Support Engineer to join the team, this position is new to the business, with the growth in business this role is now in demand, you will need to be used to delivering a first class level of support and service to the client

Your main duties are to:
Provide 1st and 2nd line support to a wealth of our client’s cloud based products
Prepare and support hardware installations on site and also remotely
Escalate 3rd line support to senior support/developers whilst supporting and assisting with testing and documentation
Provide internal IT support to the team and on IT projects
Manager internal and external IT support projects

You will need
Office 365, Windows 10/11
Server 2016-2022
Knowledge of supporting servers, laptops and mobile devices
Set up desktops/laptops
Preferably you will have previous experience of helpdesk
Troubleshooting and solving IT issues
Excellent communication skills within the team, both written and spoken English

It is important to stress that you could be a graduate, college or school leaver who is keen to progress a career in this sector and can demonstrate relevant experience or interest. You may also be someone who has worked within support already but is keen to join an organisation with whom you can grow your career.

This is a unique chance to join a vibrant and forward thinking company, who are in a growth period with the business going from strength to strength. The business is an employee owned business so all of the employees are employee owners and have a shared interest in the success of the business which makes it a vibrant and exciting team to join.

If you feel that you have the qualities that I am looking for within the Support Sector, please send your CV to cameron.ford@rrgroup.co.uk or call Cameron on 01522 848333