Frequently Asked Questions
Candidate FAQs
Do I have to pay for the service?
Candidates do not pay anything at all for our service. Under the Employment Agencies Act 1973, it is illegal for a Recruitment Agency or Employment Business to charge job seekers fees for finding them work.
How do I get paid for temporary work?
You will get paid on a weekly basis. Each week, you will complete a timesheet which the client will sign to confirm your hours worked across that Monday to Sunday period. You will get that back to us on the Monday and we will process the payroll, sending you a fully broken down payslip on the Wednesday and the money will be in your Bank account on the Friday morning.
If I am doing a temporary job, how much notice do I need to give?
Legally within your contract, there is no notice to be provided. That said, we kindly ask that you give at least a week of notice where possible; this will ensure that we have enough time to support the client to find a new worker.
I have never worked with an agency before, how does it work?
Firstly, you’ll either apply to one of our specific job vacancies or send your CV and details directly to us.
You’ll then go through a registration interview with one of our friendly consultants, which will be a friendly conversation where we aim to understand you better, discuss your work experience, take details on the type of work you are looking for and understand the types of company you’d like to work with. The consultant you register with will depend on where you live and the type of work you are seeking.
Depending on your suitability for the role or work you are looking for, we then would arrange a full job interview with one of our clients or in some cases we may be in contact with you to offer you work on a shift or to fill a booking that our client has asked us to help with.
You’ll then start work in the assignment or start working for the client, congratulations!
If we don’t have any suitable vacancies available at the time, we will then keep hold of your details for as long as you’d like and aim to be in contact with you soon.
Your consultant will explain the process to you thoroughly, at the point you get in contact with us for the first time. If you need Reasonable Adjustments to allow you to register with us, to complete assignments we offer, or in order to be recommended for available vacancies, please do get in touch with us and we will do our best to accommodate.
Am I guaranteed to find work? How quickly could this be?
We can’t guarantee to find every candidate work. We will try our best to match you to suitable assignments and job vacancies that we work on.
The length of time this will take will depend on where you live, whether or not you have your own form of transport, the type of work you are looking for and your availability to work.
What job sectors do you cover?
We are a small business and don’t specialise in the types of roles we cover. Please do have a look at our Current Vacancies page to learn more about the available opportunities we have.
What are the benefits of working with a Recruitment Agency to find work?
Expertise and knowledge – our friendly consultants know the area and industries they work in very well. We will understand you and your experience and provide valuable insights into the industry.
Recommendations to our clients – having registered you and understood your experience, we can represent you in the best possible light to our clients and help you stand out against many applicants, much better than having just sent them your CV.
Access to exclusive job vacancies – many clients don’t publicly advertise their available roles and will work with Reflect Recruitment Group to directly source suitable candidates. This means that often we can recommend suitable vacancies to you that you will not find elsewhere.
Free of charge – we don’t charge you any fees to work with us.
Client FAQs
What are the benefits of working with a Recruitment Agency to recruit?
Save time – With a dedicated consultant, you could save up to 75% of your time when recruiting new members of staff or for Temporary support. Your consultant will shortlist all of the interest and only recommend candidates they genuinely feel are right to join your company.
Flexibility – we offer various flexible options, including Temporary support from as few as 4hrs right up to long-term members to eventually join your team.
Access to suitable candidates – established since 2006, we have access to a large pool of potential candidates to which we can recommend your company.
No fees until the candidate starts – working with Reflect Recruitment Group is risk-free; we don’t charge a penny until a candidate you are happy with starts employment. Our permanent recruitment model also includes a money-back guarantee which your dedicated consultant will explain to you during the process.
How do I know that I am working with a compliant recruitment agency?
HMRC Compliance – Reflect Recruitment Group, unlike a number of other recruitment agencies, pay a fair share of Employer Contributions. We do not use Umbrella Companies or third-party providers to exploit National Insurance or tax loopholes when paying our workers. For your company, you can be assured that you are working with a HMRC-compliant recruitment agency in your supply chain.
Right to Work – We check candidates have appropriate Right to Work in the UK relevant to the role and hours of work required, before they start any employment.
Accreditations – We are Corporate Members of the REC (Recruitment and Employment Confederation) who keep us updated on any changes in the law and any recruitment practices we need to stay aware of. We are also members of the ALP (Association of Labour Providers) and are Advanced-Level Business Partners of Stronger Together, the ALP’s arm that are focused on tackling Modern Slavery. We also hold a GLAA (Gangmasters and Labour Abuse Authority) membership.
Do I have to pay for the service?
Clients pay fees either as a margin within the charge rate for temporary staff or as an introductory fee for permanent recruitment services. On both temporary and permanent work, there is a money back guarantee to make sure that the client is happy with the person provided. One of our consultants will explain and agree our fee structure and guarantee further during the recruitment process.
Can a temporary member of staff be employed for just a few hours or days?
Of course, that is the flexibility of temporary work. We do however ask that clients will agree a minimum of 4 hours of pay, this ensures that our workers are fairly compensated for their time and travel investment and keeps them committed to helping your business.
If I am employing a temporary worker how much notice do I need to give?
Legally within the Terms of Business, there is no notice to be provided. That said, we kindly ask that you give at least a week of notice where possible; this will ensure that the candidate has enough time and opportunity to find alternative employment and earnings.
How do I know that the person you provide will be able to do the job?
All candidates will undergo a registration interview so that a consultant understands their experience and aspirations. Where relevant, we use a sophisticated testing software to administer assessments to make sure that the candidate has the skills required for the role.
For temporary staff, we will take references from previous employers wherever possible, so that we can best represent them to you and so that you know that they can do the work required.
Where required for the role, we will also take scans of confirmation of any training, qualifications, licences or authorisation required for the candidate to do the role, such as DBS certificates or Driving Licences and provide the copies to you.
What job sectors do you cover?
We are a small business and don’t specialise in the types of roles we cover. Please do get in contact with us now; we will be happy to assist.
How long will it take to find someone?
The length of time this will take will depend on where your company is based, whether or not candidates must have their own form of transport, the type of work the candidate is required to do and how quickly you’d like someone to start.
Your consultant will be able to advise if it is likely that we have suitable candidates on file or if we will need to advertise and shortlist for you.