Technical Support Officer

My client is looking for a Technical Support Officer in the Neighbourhood Team to join for initially 3 months then potentially build to a permanent contract. My client is based in Grantham and are known for their efficiency and care for local areas. As a successful Technical Support Officer will be responsible for providing support to the Neighbourhood team, providing high quality, customer focused and cost effective services, prevent anti- social behaviour, improving the quality of the environment and building confidence within the area.

They want someone who is personable as it is you who will be faced with customers complaints and concerns, they also require you to accountable for your actions as they believe that is how the team will run smoothly. They need someone to be flexible during the day and also adaptable to a fast paced environment as no day is the same. My client believes everyone matters, you will be able to grow within the company but also will be/are expected to treat everyone equally, everyday you will be learning but so will everyone else as they aren't scared of failure because they want to improve themselves for the future. They value talent in there colleagues as it is fundamental to their team, it creates personalities which helps with a relaxing but fun environment for the workplace which helps put customers and colleagues at ease. Networking is a big deal for my client as they like to promote the good they are doing for local areas but also it improves their performance and discover better ideas to help develop themselves.

Your responsibilities are:
• Receive and record complaints and service requests.
• Provide administration support to other officers in a different sector with a primary focus on those officers within Neighbourhood Services.
• Provide advice to the public relating to service matters.
• Collate information and run reports for incident mapping, performance management etc.
• Research and interrogate records as required to satisfy FOI and similar requests.
• Assist with the coordination of meetings and in the preparation of agendas, taking of minutes etc.
• Produce letters, notices, certificates etc. and input data onto the relevant system.
• Process fixed penalty notices, orders and receipt goods on the financial system.
• Carry out research following instructions from the Team Leader.
• Provide support to other teams during times of high demand in line with business priorities.

Key Skills:
• Manages time effectively and delivers against agreed objectives.
• Communicates clearly and confidently.
• Able to work with others to get the job done efficiently.
• Effective I.T skills, including MS office packages
• Respond to customer’s needs and learn from any feedback.
• Ability to deal and resolve confrontational and challenging situations.

Qualifications:
• Full driving licence or able to have reliable transport.
• 4 GCSEs including English and Maths (grades 4 to 9) or equivalent.
• Will require Non Police Personnel Vetting (NPPV) in order to access joint agency incident management systems.

Experience:
• Experience of similar support role.
• Working knowledge of a range of functions.
• Experience and knowledge of Environmental Services (Desirable)
• Audio typing(Desirable)

Aptitudes
• Ability to remain calm in pressurised situations.
• Willingness to learn new skills.

This role is offered on a 37 hour week basis, Monday – Thursday 08:45am -17:45pm and Friday 08:45am – 16:45pm, with an hourly rate of £13.12
Please do email your CV to Shannon Morton at shannon.morton@rrgroup.co.uk
Any questions or enquiries about the role, call 01476 567111

Reflect Recruitment Group is acting as the Employment Business under the Employment Agencies Act 1973.

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