Technical Support Advisors (4 on 4 off)

We are recruiting for experienced Technical Support Advisor's for a established and leading Newark based company who are very customer centric.

You will be working a 4 on 4 off pattern – 7.00am to 7.00pm. Office based position.

Role Purpose

We are looking for a self-motivated customer service focused engineer, with the drive and aptitude to learn and develop. An essential part of this role is to establish and maintain a fantastic relationship with our customers, while also providing outstanding support for their managed network and unified communications services.

As our new Technical Support advisor, you’ll have the opportunity to:

• Be an integral part of the team, providing Network & UC support services to our wide range of customers.
• Develop your skills, knowledge and experience across a wide range of Technologies including SD-WAN & Cloud UC platforms.
• Work in a multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper.
• Triage and investigate LAN & WAN incidents, managing these through to resolution.
• Undertake network changes involving LAN/WAN/Firewall infrastructure
• Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience
• Support co-location customer solutions within our Datacentre

You’ll be set up for success if you have:

• Demonstrable experience within an equivalent technical support role.
• Basic knowledge of the OSI Model, switching and routing technologies.
• Basic understanding of Network Monitoring Concepts and management tools.
• Able to collate and interpret data from various sources.
• Able to assess faults, prioritise, respond, and escalate accordingly.

Even better if you have:

• Proven track record within a Network Operational Centre, IT, or ISP support environment.
• Previous experience in monitoring tools and protocols (ICMP, SNMP)
• Strong network or unified communications diagnostic skills.
• Experience of supporting Firewall technologies

Salary £22 to £24K (depending on exp) plus £3K shift