We have the pleasure in confirming a brand new role for a company based in Ollerton for a Customer Onboarding Specialist.
This software product has been in operation for over 10 years but this role kickstarts a new phase and direction for the business. With that in mind we are looking for an driven individual with a passion for software and customer service who can drive this new phase forward. We see this position suiting someone who is either looking for their next step of responsibility or someone who has been in a big corporate company who wants to feel like they aren't just a number.
The main focus of the role will be instrumental in ensuring a smooth and positive experience for new customers as they begin using the software products.
The role is full time permanent and will be office based. Salary is expected to sit £30-£40k depending on experience. 20 days holiday (neg) plus stats, free parking and free EV charging. Further scope for development.
Project Coordination:
• Your main responsibilities will involve handling key administrative tasks to support customers, managing mailboxes, and coordinating with both internal and external teams to facilitate the initial stages of our implementation process.
• Provide technical assistance to customers throughout the onboarding phase, troubleshoot issues, and work closely with the technical team to quickly resolve any challenges that arise.
• While you will manage your own workload and operate independently, you’ll also collaborate closely with internal teams, such as Sales, Customer Success, and Product, to ensure seamless transitions for customers across departments.
• As one of the first points of contact, you will set the tone for a positive customer experience. This will be reflected in customer satisfaction (CSAT) scores.
Other tasks include:
• Demonstrating software features
• Conducting one-on-one video training sessions
• Hosting webinars
• Performing project reviews
• Troubleshooting issues
Industry experience
Minimum of 2 years’ experience working within a Software organisation, ideally within the B2B space
Experience in a SaaS environment is a desirable for this role
Job Reference
J10118
Location
Newark
Consultant
Natalie Fox