Senior Client Account Manager

Our client, based in Lincoln, are looking for an experienced and passionate Senior Client Account Manager to join our team. They will be an excellent communicator engaging with customers and potential customers, ensuring outstanding customer service and client satisfaction. Their duties include developing account plans, managing client relationships and delivering proposals in line with business needs. The successful candidate will be IT literate and able to learn systems quickly. They will be tenacious and keen to build on our excellent relationships with our customers as well as increase the client’s customer base.

Hours: 37.5 hours per week

Salary: £40,000 basic with bonus and car allowance scheme

Location: Remote Working with requirements to travel to Head Office in Lincoln when necessary

General Responsibilities
• Frequently on the road visiting existing customers/chains, LAs, relevant groups – sometimes at short notice
• Proactive ability to 'network' where there are areas of opportunity – both autonomously and with direction
• Attending and representing the business at relevant events, sometimes consisting of multiple days
• Autonomously using the systems to identify potential contacts, areas of opportunity – given some direction but also identifying their own leads and impactful meetings
• Aiding retentions by minimising losses – acting as account manager for large groups and key accounts – being able to form and maintain relationships and using resource/colleagues to overcome problems
• Able to report and provide feedback at high level on key account/event activity
• Proactively present ideas and strategies that can drive the business forward based on experience
• Monitoring and keeping abreast of competitor activity
• Acting as sales and marketing support where required (eg visiting new/existing LAs and trusts/groups where there are opportunities)

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation, and the overall business objectives of the organisation.

Specific Skills and Qualifications required:
• Previous experience dealing at all levels with customers and suppliers (both internal and external)
• Bachelor’s degree or equivalent
• 5+ years’ relevant experience
• Experience working with CRM systems
• Fluent in English both written and verbal.
• Full UK Driving License and transport

Personal Qualities:
• Excellent team player
• Outstanding problem-solving skills to address clients’ complaints or needs
• An updated understanding of consumer behaviour in their industry
• Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
• Analytical skills for analysing clients’ data
• Multitasking and time management skills to manage multiple clients and tasks at the same time
• Advanced negotiation and motivational skills
• Attention to detail and strong organisational skills
• High level of professionalism
• High level of flexibility and autonomy
• Excellent attention to detail.

If interested, please send in your CV to Cameron at Cameron.ford@rrgroup.co.uk or call our Lincoln Office on 01522 848333.

Reflect Recruitment Group is operating as Employment Agency under Employment Agency Act 1973.