Romanian Speaking Customer Helpdesk Advisor

We are recruiting for a Permanent Romanian Customer / Technical Support agents for a company based in Newark who speak English and Romanian fluently.

The role will be office based.

Salary: £24'800, increased to £25'800 after 6 month probation. Additional money paid if fluent in 3rd language
28 days of holiday + an extra day off for their birthday. The holiday entitlement is increasing with a length of the service – a day per year up to 5 days.
Employee assistance programme
Fruit and refreshments on site

This role is based on shift and roughly follows a monthly rota. Shifts are 8,5h with 30 min unpaid lunch and shifts can be anything within 6am-10pm. Typically it works in the patterns of early/mid/mid/late but may depends on the business needs. There will be 1 weekend shift worked every 3 weeks.

Role
· Providing 1st line technical support for a range of key clients in Romanian and English
· Logging all incidents on relevant CRM and software systems
· Diagnosing technical faults and providing over the phone solutions
· Escalating technical queries to 2nd line support
· Providing excellent levels of customer service and support
· Working to Service Level Agreements (SLA) against call handling time, resolution etc
· Monitor group mailboxes, ensuring all inbound queries received a response within SLA
· Collection of feedback from end users via outbound calls, when required

Skills / Experience
· Fluent in Romanian and English Written and Spoken
· Problem solving and keen attention to detail
· Driven to deliver high levels of Customer Service
· Flexible approach to working hours
· Clear telephone manner
· Good verbal and written communication skills
· Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Job Reference

J7406

Location

Newark

Consultant

Ellen Rayworth

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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