Romanian Speaking Customer Helpdesk Advisor

We are recruiting for a Permanent Romanian Customer / Technical Support agents for a company based in Newark who speak English and Romanian fluently.

The role will be office based.

Salary: £24'800, increased to £25'800 after 6 month probation. Additional money paid if fluent in 3rd language
28 days of holiday + an extra day off for their birthday. The holiday entitlement is increasing with a length of the service – a day per year up to 5 days.
Employee assistance programme
Fruit and refreshments on site

This role is based on shift and roughly follows a monthly rota. Shifts are 8,5h with 30 min unpaid lunch and shifts can be anything within 6am-10pm. Typically it works in the patterns of early/mid/mid/late but may depends on the business needs. There will be 1 weekend shift worked every 3 weeks.

· Providing 1st line technical support for a range of key clients in Romanian and English
· Logging all incidents on relevant CRM and software systems
· Diagnosing technical faults and providing over the phone solutions
· Escalating technical queries to 2nd line support
· Providing excellent levels of customer service and support
· Working to Service Level Agreements (SLA) against call handling time, resolution etc
· Monitor group mailboxes, ensuring all inbound queries received a response within SLA
· Collection of feedback from end users via outbound calls, when required

Skills / Experience
· Fluent in Romanian and English Written and Spoken
· Problem solving and keen attention to detail
· Driven to deliver high levels of Customer Service
· Flexible approach to working hours
· Clear telephone manner
· Good verbal and written communication skills
· Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Job Reference





Ellen Rayworth

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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