Native Italian Customer Services (Lincoln)

We are recruiting an EU Online Assistant to join the team with our client in Lincoln, who are looking for an enthusiastic and experienced individual who can provide support for some of the activities on their international Italian site, for this position you will need to be native Italian, the role includs customer service via telephone and email communication as well as managing social media campaigns and updating the international websites.

Requirements of the Role:

– You will have strong Italian linguistic skills (native level) with the ability to translate and proof-read both your own and other colleague’s work;
– You will have an understanding of social media platforms;
– You will have the ability to write engaging content for social media platforms;
– A background in customer services.

Duties and Responsibilities:

– Provide efficient and effective customer services to our Italian customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible, including:
…Process web orders
…Promoting Auto despatch services
…Tracking shipments
…Returns, refunds and replacements
– Monitoring trust pilot reviews;
– Review the stock on the Italian website;
– Blog engagement including research, and outreach;
– Managing the social media platforms (Facebook, Twitter, Pinterest, Google+) for the Italian team including:
…Social bookmarking
…Social media engagement monitoring
…Paid social media advertisement
…Optimising and promoting products via social media
…Reporting
– Build and maintain the current and future international Social Media presence – including responding to customer queries and creating content;
– Update the international websites through our CMS systems;
– Achieve set targets and KPI’s ensuring all requests are executed to deadline;
– Campaign/project and customer service administration;
– Translating and proofreading support work – English/Italian;
– Holiday cover for the Italian EU Team;
– Supporting the EU Teams where required and any ad-hoc projects that may arise.

Personal Qualities and Specific Skills:

– Fluent in English and Native Italian
– Knowledge of online marketing including Social Media;
– Enjoys working as part of a team;
– PC proficient, with good working knowledge of Microsoft Office;
– Excellent literacy and writing skills;
– Results driven;
– Good interpersonal and customer focused skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment;
– Strong communication skills and confidence in writing content.

If you feel you meet the above requirements then please contact:

Caroline Allton
Reflect Recruitment Group
01522 848333
caroline.allton@rrgroup.co.uk

Job Reference

J7628

Location

Lincoln

Consultant

Caroline Allton

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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