Mortgage Customer Services Support (Administration)

We are delighted to be recruiting for two Mortgage Administration Assistants for our client based in Mansfield. One will be on a fixed term 12 month contract. The other being a 6 month fixed term contract.

The main duties will consist of the following

• To provide effective support to the Mortgage Underwriters from receipt of mortgage application through to issuing of the Mortgage Offer up to legal completion.

• Effectively process mortgage applications which includes gathering and analysing applicant information, proactively chasing all documentation required, instructing references, undertaking and reviewing credit searches and processing fee payments.

• Effectively handling inbound and outbound telephone calls, email and postal communications with applicants, solicitors, and intermediaries.

• Provide a professional, personalised, and efficient service to both new and existing mortgage customers by taking personal ownership of customer queries ensuring appropriate outcomes are provided.

• To contribute to the ongoing development of the Society’s IT systems by participating in IT system testing

• To carry out a variety of mortgage administrations tasks as and when required.

We are looking for the ideal candidate have the following skills and experience.

• Organisational skills with the ability to prioritise
• Good written and verbal communication
• Excellent attention to detail
• Team player
• Honesty, integrity, and commitment
• Confidentiality
• Mortgage knowledge/experience desirable however not essential

Working Monday to Friday 35hrs paid week, earning a salary £20,000 per year.
Along with a great package of benefits-
• Holidays – 22 days plus Stats
• Birthday Holiday
• Healthshield cash plan cover
• Pension scheme – 5% matched
• Free breakfast available daily
• Plus many other wellbeing bene

Job Reference





Kai Monchello

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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