IT Technician

Are an experienced Software Developer looking for your next opportunity? My client is looking for a forward thinking, pro-active and self motivated individual to join their busy team in Lincoln.

The ideal candidate will be an ambitious person, willing to work their way up in an IT and e-commerce environment. Their main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment as well as maintaining and resolving data issues within databases. You will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms, with knowledge of MySQL.

Requirements of the Role:

• Experience in an IT support environment including first line;
• Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
• Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
• Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
• Ability to troubleshoot and maintain hardware across a variety of workstations;
• Understanding of security principles within an office IT environment;
• MySQL database experience (through writing SQL queries or phpMyAdmin)

Duties and Responsibilities:

• Day to day support of the office IT and VoIP systems;
• Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
• Provide IT helpdesk support:
• Setting up new users
• Moving and setting up workstations, including cabling
• Password resets and account unlocking (through Active Directory)
• Setting up and installing IT equipment in the office
• Troubleshooting user issues and resolving walk-in IT queries
• Maintaining antivirus (ESET) and software security;
• Monitoring backup schedules and coordinate daily back up routines locally, offsite and to Amazon S3;
• Working with MySQL databases to manipulate and fix data/integrity issues
• Supporting ecommerce platforms taking a high volume of orders
• Loading of data files into systems/databases
• Investigating data issues between platforms/databases
• Ensure high availability of all IT systems and infrastructure;
• Windows updates and application updates;
• Ensuring system and policy changes are fully documented and kept up to date;
• Facilities management and building support where required;
• Ad hoc IT related tasks;
• Occasional out-of-hours support.

Relationships:

Responsible to: Senior Developer
Liaison with: IT & Development Team, clients and customers, Company colleagues, associated companies, 3rd parties such as telecoms providers etc.

Personal Qualities and Specific Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language;
• Ability to identify priorities and multitask based on business requirements; good time management to complete support requests within the required scope;
• Ability to deal with multiple issues simultaneously;
• Positive and forward thinking approach to new initiatives;
• Takes ownership and responsibility of appointed tasks;
• Happy to work autonomously and able to problem solve independently;
• Flexible and adaptable to a variety of queries.

Hours: 9am – 5pm, Monday to Friday

For more information contact Caroline on 01522 848333

To apply please email your CV to caroline.allton@rrgroup.co.uk

Job Reference

J8305

Location

Lincoln

Consultant

Caroline Allton

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

Enquire about this position

  • If you have one, please attach your latest CV
    Max. file size: 64 MB.
  • Hidden
  • Hidden