IT Technician

Are an experienced Software Developer looking for your next opportunity? My client is looking for a forward thinking, pro-active and self motivated individual to join their busy team in Lincoln.

The ideal candidate will be an ambitious person, willing to work their way up in an IT and e-commerce environment. Their main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment as well as maintaining and resolving data issues within databases. You will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms, with knowledge of MySQL.

Requirements of the Role:

• Experience in an IT support environment including first line;
• Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
• Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
• Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
• Ability to troubleshoot and maintain hardware across a variety of workstations;
• Understanding of security principles within an office IT environment;
• MySQL database experience (through writing SQL queries or phpMyAdmin)

Duties and Responsibilities:

• Day to day support of the office IT and VoIP systems;
• Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
• Provide IT helpdesk support:
• Setting up new users
• Moving and setting up workstations, including cabling
• Password resets and account unlocking (through Active Directory)
• Setting up and installing IT equipment in the office
• Troubleshooting user issues and resolving walk-in IT queries
• Maintaining antivirus (ESET) and software security;
• Monitoring backup schedules and coordinate daily back up routines locally, offsite and to Amazon S3;
• Working with MySQL databases to manipulate and fix data/integrity issues
• Supporting ecommerce platforms taking a high volume of orders
• Loading of data files into systems/databases
• Investigating data issues between platforms/databases
• Ensure high availability of all IT systems and infrastructure;
• Windows updates and application updates;
• Ensuring system and policy changes are fully documented and kept up to date;
• Facilities management and building support where required;
• Ad hoc IT related tasks;
• Occasional out-of-hours support.


Responsible to: Senior Developer
Liaison with: IT & Development Team, clients and customers, Company colleagues, associated companies, 3rd parties such as telecoms providers etc.

Personal Qualities and Specific Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language;
• Ability to identify priorities and multitask based on business requirements; good time management to complete support requests within the required scope;
• Ability to deal with multiple issues simultaneously;
• Positive and forward thinking approach to new initiatives;
• Takes ownership and responsibility of appointed tasks;
• Happy to work autonomously and able to problem solve independently;
• Flexible and adaptable to a variety of queries.

Hours: 9am – 5pm, Monday to Friday

For more information contact Caroline on 01522 848333

To apply please email your CV to

Job Reference





Caroline Allton

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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