IT Support Technician

I am looking for an ambitious person, willing to work their way up in an IT Support environment within a fantastic company here in Lincoln. Your main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment. The ideal candidate will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms.
Requirements of the Role:
• Experience in an IT support environment including first line;
• Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
• Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
• Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
• Ability to troubleshoot and maintain hardware across a variety of workstations;
• Understanding of security principles within an office IT environment;
• An understanding of VoIP system administration.
Duties and Responsibilities:

• Day to day support of the office IT and VoIP systems;
• Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
• Provide IT helpdesk support:
o Setting up new users
o Moving and setting up workstations, including cabling
o Password resets and account unlocking (through Active Directory)
o Setting up and installing IT equipment in the office
o Troubleshooting system issues and resolving walk-in IT queries
• Maintaining antivirus (ESET) and software security;
• Monitoring backup schedules and coordinate daily back up routines both locally and to Amazon S3;
• Ensure high availability of all IT systems and infrastructure;
• Windows updates and application updates;
• Out-of-hours support on rotation;
• Maintaining a disaster recovery plan and ensuring business continuity with the available resources;
• Ensuring system and policy changes are fully documented and kept up to date;
• Facilities management and building support where required;
• Ad hoc IT related tasks.
• Ability to identify priorities and multitask based on business requirements; good time management to complete support requests within the required scope;
• Ability to deal with multiple issues simultaneously;
• Positive and forward thinking approach to new initiatives;
• Takes ownership and responsibility of appointed tasks;
• Happy to work autonomously and able to problem solve independently;
• Flexible and adaptable to a variety of queries.
If you are a confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language then please call me on 01522 848333 or Email me your CV to sarah.kelly@rrgroup.co.uk. This is a Monday-Friday role with a Salary of £27,000
Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.