Internal Account Manager

Internal Account Manager

Are you driven, reliable and thrive in a sales administrative environment? Are you passionate in delivering the highest level of service possible in order to gain the best retention? Are you ready to work for a family-run reputable business in Grantham? If so, we want to hear from you!

This is a superb opportunity to be joining a well established, friendly company, offering 40 working hours per week, Monday to Friday with the salary being £26,000.00 – £35,000.00 plus a bonus scheme. Salary will be dependant on experience and discussed interview stage.

About the Role:-

Building client relationships are a top priority and I am looking for a dedicated and personable sales administrator to process customer orders and nurture each order with a simple process that checks they have been supported, and serve as our main point of contact to a number of independent clients. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service, with key product knowledge, support and achieved through excellent telephone skills, has an attitude to serve. You should also be proficient with reporting on figures, spreadsheets.
If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour then this could be the role for you.

Key Roles and Responsibilities:-

• Previous experience with customer support
• Understand how to Nurture and serve customers!
• Serve as the main point of contact in all matters related to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with end users to create pull through sales to the merchant branches.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Process orders on CRM
• Daily reporting
• Lead with enthusiasm
• Hit the monthly Champion and Eper branch key number.
• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.

The successful candidate must have the following:-

• Internship or professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously.
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce

In addition to your basic salary and bonuses, you'll be offered:-

– Holiday Entitlement of 28 days including public bank holidays
– Pension Scheme
– Professional development within the company
– Team Bonus
– Free Private Parking
– Free Sparkling Water & Great Coffee

This really is a superb opportunity to be joining a local company who really do take pride of their services, and like to ensure professional development is promoted. This position is available immediately, therefore please do contact Nicola Blennerhassett on 01476 567 111 or email nicola.blennerhassett@rrgroup.co.uk quoting J9727.

Reflect Recruitment Group are acting as the Employment Agency under the Employment Agencies Act 1973.

Job Reference

J9727

Location

Grantham

Consultant

Nicola Blennerhassett

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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