Customer Services Agent

We are recruiting for a multi-award-winning insurance company near Stamford with a UK based team with over 30 years of experience in insurance which means we can provide their customers with the highest level of expertise, understanding and compassion.

Duties will include:

• To be an active member of the customer service team, handling inbound and outbound customer communications
• To work in line with brand standards at all times
• To deliver excellent customer service via email and phone
• Carry out daily and weekly tasks as agreed with your line manager
• To meet any agreed objectives and/or Key Performance Indicators, as agreed with your line manager
• To utilise the internal software and systems in accordance with induction and training
• To keep abreast of all regulatory processes in accordance with induction and training
• To treat customers Fairly at all times in line with FCA regulation and company policy
• Ad-hoc administrative tasks and projects as agreed with your line manager and/or Senior Management

• Have a positive attitude
• Have excellent communication and interpersonal skills
• Ability to handle objections in a fair and calm manner
• Have the ability to multi-task/adapt to new processes
• Be a team player
• Use effective time management skills

A DBS check will be necesary if successful. The working hours will be Mon – Fri 9-5 with the client looking to pay £18-20k per annum subject to experience.

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.

Job Reference





Nathan Smith

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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