1st Line Support/Loading Specialist

We are recruiting for a number of key Operations/Customer Service Agents for a company based in Newark. We have 2 positions for 1st Line Technical Support, Reservations & Rates Loading Specialist to join the Head Office in Newark as they are looking to grow the team again after Covid.

This fast-growing Company is looking for a self-starter who is enthusiastic and willing to jump in and roll their sleeves up. The team is small but all work together really well and enjoy a fast paced but fun environment which can include team building events, pizza Fridays etc.

1st Line Technical Support, Reservations & Rates Loading Specialist
• 1st line technical support for property booking interfaces
• White label telephone services to include reservations and enquiries for our member hotels
• 1st line on our own phone system dealing with enquires and technical support
• Rates Loading, gathering data sent in via the companies ticketing system, using bespoke systems to load rate descriptions, pricing, and audit to ensure revenue optimization

The roles will suit someone who has meticulous attention to detail, is able to work independently on multiple projects at the same time and has a ‘can do’ attitude.
Both roles are the key contact the customers have with our company, so an excellent level of customer service is required.

Key Skills:
• Excellent command of English both spoken and written
• An additional language an advantage, but not essential
• Ability to work to deadlines and targets
• Full knowledge of Microsoft Office products, in particular Word and Excel

Hours of Work:
• We operate a rota shift pattern to cover the hours of 8.00–4.00, 9.00–5.00 or 10.00–6.00 Monday to Friday

£21k (£21.5k after [probation)
20 days holiday rising to 25 with service plus BH
Birthday off and Christmas Shopping day in December off
Private Healthcare after 2 years service
Free parking

Job Reference





Natalie Fox

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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